My Arlo camera is offline; how can I troubleshoot it?

This article applies to:

VMB3000  VMB3010  VMB3500  VMB4000  VMB4500  VMB4540  VMB5000  VMC4040P  AVD1001  FB1001  VMC2030  VMC2020  AVD2001  VMC2032  VMC4041P  VMC4050P  AAD1001  AC1001  VMC5040  VML2030  AC2001  VMC2050  VMC3050  VMC2052  VMC3052  VMC2060  VMC3060  VMC2040  VMC3030  VMC3040  VMC3040S  ABC1000  VMC4030  VMC4030P  AL1101  ABB1000 

This article is for the Arlo Secure App experience with Library. If you have the Arlo Secure App experience with Feed, visit: My Arlo camera is offline; how can I troubleshoot it? – Arlo Secure 4.0

If your Arlo camera or device was working before and now it is offline, follow these troubleshooting steps:

Is your Arlo device connected to the correct Wi-Fi network?

Is your router, Arlo SmartHub, or Arlo Base Station connected to the Internet?

Is your Arlo device in range of your Wi-Fi router, Arlo SmartHub, or Arlo Base Station?

  • For a Wi-Fi router, check with the router manufacturer for its range.
  • If you are using an Arlo SmartHub or Arlo Base Station, place your Arlo device within 300 feet (90 meters) of your Arlo SmartHub or Arlo Base Station.
  • To learn more about camera placement best practices, visit: Arlo Camera Placement Tips

Is there Wi-Fi signal interference?

  • Environments with multiple Wi-Fi networks, Wi-Fi devices, or frequencies can cause signal interference.
    • If possible, minimize the number of networks, Wi-Fi devices, and transmitted frequencies in the area where you place your camera.
    • For help with adjusting Wi-Fi settings such as the channel for your router, check the instructions that came with your router or contact your internet service provider (ISP) if they installed your router.
  • We also recommend that you place your camera at least 10 feet (3 meters) from your router, Arlo SmartHub, or Arlo Base Station.
    • Allow at least 6½ feet (2 meters) between each camera or Arlo camera to prevent Wi-Fi signals between the devices from interfering with each other.

Is your Arlo device receiving power?

  • If your Arlo device uses a battery, make sure the battery is charged (and properly inserted, if the battery is removeable).
    • The Arlo Secure app lets you know if your battery is low.
  • If your Arlo device is plugged in to an electrical outlet or solar panel charger, make sure that the connections are secure, and that the outlet or solar panel is receiving power.
    • We recommend you only use Arlo cable accessories that are compatible with your Arlo product.
    • Avoid using third-party charging cables.

Turn your Arlo device off and on.

  • If your Arlo device uses a removeable battery, remove the battery for ten seconds, then reinsert the battery.
  • If you are using a wired device, unplug the power for ten seconds, then plug the device back in.

Is your camera too hot or too cold?

Check Arlo service status.

  • Check Arlo’s status at to stay up to date with our latest service updates.

Perform a factory reset on your device.

Note: If your camera will not connect to the Internet during setup, visit: What to do when Arlo is unable to discover your device during an install or setup directly to a Wi-Fi router