This article applies to:
VMB3000Â Â VMB3010Â Â VMB3500Â Â VMB4000Â Â VMB4500Â Â VMB4540Â Â VMB5000Â Â VMC4040PÂ Â VMC5040Â Â VMC3030Â Â VMC4030Â Â VMC4030PÂ
If you were previously able to connect your Arlo SmartHub or Arlo Base Station to the Internet but it is now offline and unable to reconnect:
- Check the Internet LED on your Arlo SmartHub or Arlo Base Station.
- If the Internet LED is solid amber  or blinking amber , there is a problem with your connection.
- If the Internet LED is blue  or green , the Arlo SmartHub or Arlo Base Station is online.
- If no LEDs are illuminated, go to step 3 to troubleshoot power.
- For more information about LEDs, visit: What do the LEDs on my Arlo SmartHub or Base Station mean?
- Check the Ethernet (LAN) cable connection.
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- Unplug both ends of the Ethernet cable and inspect the entire length of the cable to make sure it is not damaged, frayed, or torn.
- Try a different Ethernet cable to see if that restores your internet connection.
- Reconnect the Ethernet cable, and check that it is securely connected to your Arlo SmartHub/Base Station and Wi-Fi router.
- After connecting your Ethernet cable, ensure that the LEDs on your Wi-Fi router are on.
- If the Wi-Fi router LEDs are off, skip to step 4.
- Check the power adapter.
- Unplug both ends of the power adapter and inspect the entire length of the cord to make sure it is not damaged, frayed, or torn.
- Plug the power adapter back into the electrical outlet and make sure the adapter is securely connected to the back of your Arlo SmartHub/Base Station.
- Make sure the Arlo SmartHub/Base Station is not plugged into an outlet that is controlled by a switch.
- Try a different power outlet.
- If you are using a surge protector or power strip, connect the power adapter directly to a wall outlet.
- If the Internet LED is blue  or green , your internet connection is restored.
- If the Internet LED is amber  or off continue troubleshooting.
- Power your Arlo SmartHub or Arlo Base Station off and back on.
- Make sure your Ethernet and power cables are securely connected to the back of the Arlo SmartHub or Arlo Base Station.
- Unplug the power adapter from the wall outlet, wait 30 seconds, and then reconnect it to the wall outlet.
Note: The Ethernet cable must be plugged in before the power adapter is reconnected. - Wait for approximately two minutes.
- If the Internet LED is blue  or green , the connection is restored.
- If the Internet LED is still amber , continue troubleshooting.
- Remove Wi-Fi extender or mesh node connections.
- If your Arlo SmartHub or Arlo Base Station is connected to a Wi-Fi extender or mesh node, connect it directly to your Wi-Fi router instead.
Note: Arlo does not recommend connections to extenders or mesh nodes. Direct connections to the Wi-Fi router provide a more stable and reliable signal for your Arlo devices.
- Check VPN settings.
- Ensure that your Wi-Fi router is not using a VPN.
- Test your Ethernet cable on another device.
- Try to connect to the Internet from a desktop or laptop computer that is connected directly to your Wi-Fi router with the Ethernet cable.
- If you can browse the Internet from a laptop or desktop computer, continue troubleshooting your Arlo SmartHub or Arlo Base Station.
- If you cannot browse the Internet from a laptop or desktop computer, you need to restore your Wi-Fi router connection to the Internet.
- For help with this, contact your internet service provider or the Wi-Fi router manufacturer.
- Perform a factory reset on the Arlo SmartHub or Arlo Base Station.
WARNING: A factory reset removes all cameras connected to your Arlo SmartHub/Base Station from your Arlo account. You will need to re-add the Arlo devices to your account after the factory reset.
- For factory reset instructions, visit:Â How can I factory reset my Arlo SmartHub or Base Station?
If your Arlo SmartHub or Arlo Base Station is still offline after attempting the troubleshooting steps, contact Arlo Support.